Phone Number
US: 1 866 340 7866
Customer Information & Terms

Omni Reloaded PreOrders


*Estimated date stock will arrive. Delivery date estimated 15th Jan 2015. In you wish to cancel and refund your order a 10% processing fee will be incurred.




1. Returns

In the case of a return/refund, we do accept product returns. Note that all items to be returned must be in their original packaging, and return shipping charges are the responsibility of the customer. A 25% restocking fee will be applied.

If the Product has been opened and the foam expanded we will not accept a return, however a partial refund or replacement product may be issued depending on the case at hand.




2. Shipping Policy

Shipping is generally 7-10 business days to process and receive the order. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

If an address has to be updated and the order is already processed to Shipped, the customer must contact FedEx and have the package rerouted once receiving the tracking ID.

We can ship to Hawaii, Alaska, NW Territories, Yukon or Nunavut. However, if you would like a quote on shipping to any of these locations please contact us through our contact form. At this moment we do not ship to APO Addresses or PO Boxes.




3. Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price




4. Color Variations

Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. No refunds will be issued in the case of color not being suitable.




5. Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.




6. Credit Cards

We accept the following credit cards: Visa, MasterCard and American Express. Depending on your location, a small international credit card charge may apply. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.




7. Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.



8. Multiple Product Orders


For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.




9. Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.




10. Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sumo signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


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11. Out-of-Stock Products

We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.




12. Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sumolounge site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.




13. Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.




14. Order Tracking

Once your order has been placed you will receive a confirmation email, when the product is shipped you will receive a tracking number and instruction.

Posted Orders - This means we received your order request and preparing your order.

Exported Orders - This means the orders is being processed and getting ready to ship out.

Shipped Orders - This means your order has shipped and on it's way to you.




Customer Support

We are proud to have a thriving young team of 20 dedicated staff who are passionate about what they do. Contact us with any questions and one of our friendly staff will be happy to assist.

Toll Free: +1 (866) 340 7866

Local: +1 (416) 340 7866




Departments:-  - For media inquires - Accounting Department - For information on Partnership Opportunities - For technical issues regarding - Customer service department - If you have a website, blog or Youtube Channel - For any problems or issues with Sumo Lounge



US/CAN Office: +1 866 340 7866  +4420 3393 8462  +507 340 7866 
Head Office: 8350 Wilshire Boulevard, Los Angeles, CA 90211 
Corporate Office: Ocean Plaza, 12th floor, Costa del Este, Panama City